Refund policy

Returns & Refunds

Change of Mind

Clear It Online does not accept returns or provide refunds or exchanges for change of mind purchases.

Please choose carefully and review all product information, measurements, specifications and condition details before purchasing.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it.

If your item is faulty, damaged, significantly different from its description, or you have received the wrong item, please contact us as soon as possible at sales@clearitonline.com with your order details and photos of the issue where applicable.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Clearance, Overstock & Used Items

Clear It Online sells clearance, overstock, discontinued, used and one-off products. Where applicable, the condition of an item, including any known faults, damage or imperfections, will be disclosed in the product listing before purchase.

A return or refund will not be provided solely for a fault, defect or condition that was clearly disclosed to you before purchase.

Sale or clearance pricing does not exclude your rights under the Australian Consumer Law.