Shipping policy

Shipping Policy

Delivery Areas

Clear It Online offers delivery throughout Perth Metro and selected regional areas of Western Australia.

Delivery availability and pricing may vary depending on the size and weight of your order and your delivery location.

Delivery Timeframes

We aim to dispatch and deliver orders as quickly as possible.

Next-day delivery may be available for selected Perth Metro orders, depending on order time, stock availability and delivery capacity.

Regional and outer-metro delivery times will vary depending on location and courier availability.

Delivery timeframes are estimates only and cannot be guaranteed.

Delivery Charges & Selecting the Correct Delivery Area

Delivery charges are based on the delivery location selected by the customer at checkout.

Customers are responsible for selecting the correct delivery area or shipping rate for their delivery address.

If an incorrect delivery area or shipping rate is selected and the actual delivery cost is higher, Clear It Online will contact the customer before the order is dispatched. The customer will be required to pay the difference between the shipping amount paid at checkout and the correct delivery charge.

Orders will not be dispatched or fulfilled until the correct delivery charge has been paid in full.

If the customer does not wish to pay the additional delivery charge, the order may be cancelled and refunded.

For locations outside our standard delivery areas, please contact us at sales@clearitonline.com before ordering for a delivery quote.

Receiving Your Order

Please ensure the delivery address and contact details provided when placing your order are correct.

For large or bulky items, someone may need to be available at the delivery address to receive the order.

If delivery cannot be completed due to no one being available, an incorrect address or restricted access to the property, additional redelivery charges may apply.

Delivery Access

Customers are responsible for ensuring there is safe and reasonable access to the delivery location.

Please contact us before ordering if your delivery location has restricted access or other circumstances that may affect delivery.

Damaged Deliveries

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, please contact us at sales@clearitonline.com as soon as possible with your order number and photos of the damage so we can assess the issue.